Partners FAQ

General Info

Why can’t I buy different items in one basket?

The short answer is to ensure that products are sent to you as soon as possible. Our partner items are all currently pre-order products and are releasing at different times, so it seems unfair to delay shipping an in stock item while we wait months for a pre-order item to come in. Furthermore, mixing different pre-releases has the same problem as they have different expected delivery dates. We appreciate this is a pain to put in multiple orders but its the best we can currently do. You can mix multiple variants of pre-order products (ie 2 different liveries of the Rapido gunpowder van) as they are expected to arrive at the same time. 

Rapido

I have a problem with my item

Warranty issues are dealt with by Rapido themselves, so please email them directly at customerservice@rapidotrains.co.uk